FAQ’s

Why is it free?

Because we have managed to come together and have found a way to cover the cost of manufacturing the products between us. It’s our little gift to you.

How does the Freebee promotion work?

You simply put the item in your basket and complete checkout with your address and details. Pay P&P, sit back and relax and await your freebee. Please note that in order to ensure that everyone can get a Freebee, you cannot order more than one item in the freebee promotion.

How do you pick the Freebee?

We don’t, you do! You simply go to the Instagram page and place your vote! Till we get the momentum going online, we will have to pick the Freebee randomly.

How long does it take for my parcel to be delivered?

We aim to deliver your parcel 3-5 days after processing the order. Processing takes up to 5 working days.

Please note that as there is an increased amount of orders to process during the FREEBEE’s promotion. It can take up 10 working days to process all orders.

How do we go about getting refunds?

We allow refunds on products that have been paid for. If you purchase an item in the FREEBEE’s promotion, you will not be able to receive a refund as it is a free item and we do not refund P&P. Please note if you decide to return your product, you are responsible for the cost of the return.

We only accept returns 7 days after you receive the parcel.

Please have a look at our store policies for more information.